Dear Ye Ye, Thank you for contacting AliExpress. I am sorry to hear that you are not satisfied with your order 8131990712814520. Please pay more attention to the tracking information. If the package arrive at the delivery office, please contact post office to pick up in time. Buyer should be responsible for any consequences of failure to collect items in time. Shipping time may delayed or changed according to the coronavirus outbreak. We will try our best to get the order to you as soon as possible. Sorry for any inconvenience and thanks for your patience and continued support. Problems with the order Judgement from AE Invalid Reason Purchase Protection is running out, but package is still in transit Invalid After checking the tracking information, this order is still within purchase protection time. Then you can have enough time to wait for your package. Any new update regarding your package, we will keep you updated timely or you can simply track it by go to "My orders"-"All Orders" and click "Track order". Package Information Seller's Shipping Method - ES LT774831490NL In Transit Solutions: Option 1: Please continue to wait for 2 days Response time: 2 days Please wait in patience and confirm with us whether you have received the goods when purchase protection time ends. Note: You can resolve the issue by clicking 'Add a New Proposal', 'Accept' (to accept the seller or AliExpress' proposal), 'Upload Evidence' or 'Edit' (to modify comments on the proposal). If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information. Your understanding and cooperation will be appreciated. Best regards, AliExpress Case Management Team

亲爱的叶叶， 感谢您联系速卖通。很遗憾听到您对您的订单 8131990712814520 不满意。请多注意跟踪信息。如果包裹到达派送处，请及时联系邮局取件。因未能及时领取物品而造成的一切后果均由买方负责。根据冠状病毒的爆发，运输时间可能会延迟或更改。我们将尽最大努力尽快将订单发送给您。很抱歉给您带来不便，感谢您的耐心和持续支持。 AE无效原因下订单判断的问题 购买保护已用完，包裹仍在运输中 无效 通过查看跟踪信息，该订单仍在购买保护时间内。然后您就可以有足够的时间等待您的包裹。关于您的包裹的任何新更新，我们都会及时为您更新，或者您可以通过转到“我的订单”-“所有订单”并单击“跟踪订单”来跟踪它。包裹信息 卖家的运输方式 - ES LT774831490NL 在途 解决方案： 选项 1：请继续等待 2 天 响应时间：2天 请耐心等待，并在购买保护期结束时与我们确认您是否收到货物。注意：您可以通过单击“添加新提案”、“接受”（接受卖家或速卖通的提案）、“上传证据”或“编辑”（修改对提案的评论）来解决问题。如果我们在发货后没有收到任何关于产品问题的反馈，我们将根据发货信息向您的卖家付款。您的理解与合作将不胜感激。此致， 速卖通案例管理团队